Terms of delivery
We usually follows NLS19 terms of delivery:
https://www.teknikforetagen.se/medlemsportalen/standardavtal/nls-19/
Right of withdrawal
We comply with the Consumer Purchase Act and the Distance Contracts Act in accordance with the Swedish Consumer Agency's recommendations. According to the Distance Contracts Act, you have the right to return ordered faultless goods without stating any reason. Notice of this shall be given as soon as possible, but no later than within fourteen (14) days of receipt of the goods.
In order for us to process your case, you need to send an email with a copy of your order, where the date, name, product must be clearly visible, also describe your case. We will get back to you within 48 hours after you have sent us your email.
Complain of goods
Complaints about the product are made by filling in the form or send an email to order@limo.se. We ask you to describe the problem with as much detail as possible.
Limo AB decides whether the product is to be returned or possibly repaired on site
Note: If Limo AB can not establish that there is a defect in the product or if the defect is due to an incorrect installation of the product, payment may be required for working hours and transport.
Warranty
1 year warranty only applies to consumers, the warranty covers defects and damage.
The warranty does not cover any damage that has occurred due to negligence, misuse or wear and tear.
If you have further questions or want to use the warranty, get in touch with us.
Terms of warranty
The warranty only applies to original manufacturing defects that are reported to Limo AB within 2 months after they are discovered.
The warranty does not apply if there are problems with the product after the customer's own change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product.
The warranty does not apply if the customer has installed the product himself, even though it has been stated that the product must be installed by a qualified electrician or person.
The burden of proof lies with the seller for the first 6 months and with the buyer for the last 6 months of the warranty period.
Manufacturing defects must be approved by Limo AB. If it turns out to be a manufacturing defect, the customer receives a free repair, alternatively a new product, and is reimbursed for any shipping costs. Service matters in the event of defects, damages and the like that are not manufacturing defects but have arisen for some other reason shall be paid by the customer.
Terms for the right to make a complaint
In order for a complaint to apply, the detected defect must be reported within a reasonable time after the customer has discovered the defect. If the customer complains about the product within two months after the customer has discovered the defect, the complaint must always be considered to have been made in time.
When more than 1 year has elapsed after the purchase, the customer is considered to have lost his right to make a complaint, provided that the customer does not have a guarantee that says otherwise.
A manufacturer has the right to repair a product twice for the same error. If the same error occurs a third time, the customer has the right to demand a new product. However, the manufacturer has the right to inspect the product a third time to establish that it is the same defect.
A manufacturer has the right to repair a product 3 times for various defects before the customer has the right to a new product. However, the manufacturer has the right to inspect the product a fourth time to establish that there is indeed a defect.
The seller reimburses the customer for any shipping costs in connection with a complaint if it turns out to be an original manufacturing defect on the product.
Transport damage
The customer must always inspect the packaging properly when he or she receives the product so that any transport damage or the like is detected already upon delivery. If the accident has occurred and the product has been damaged during transport, we recommend that you contact Limo AB. If the packaging is damaged on delivery but the item itself does not appear to have been damaged, the customer should ask the carrier to note this on the consignment note.
In the case of a hidden transport damage that is only discovered when the packaging has been completely removed and thus not found directly at the time of delivery, it is important that the customer does not use the product until Limo AB has been contacted. It is also important that the customer saves the original packaging or packaging as documentation that the damage was not visible upon delivery. If the customer feels that the product has a hidden transport fault, the customer should contact Limo AB as soon as possible. If the customer does not intend to install the product until a certain period of time after the customer has received the product, it is recommended that the customer unpacks the product immediately upon delivery and checks that the condition of the product is as expected.
Be sure to write as accurately and adequately as possible, and attach photo documentation.
Return shipping
In the event of a justified complaint, Limo AB is responsible for all shipping costs. After the customer has entered contact information, Limo AB sends a consignment note to the customer.
Remember to always send the product back properly packed, preferably in the original packaging / packaging. The customer is responsible for the product being packaged so that it is not damaged during transport.
Warranty and complaint for companies
Please note that there are other rules for guarantees and complaints for companies. Companies also do not have a right of complaint in addition to the warranty right given by the manufacturer.
Product information
Limo AB has the right to change prices, charge extra costs if it is predictable that the prices on the website are incorrect, this is informed to the customer before the order is sent for the opportunity to cancel or correct their order. Product images and other information aim to reflect the product as much as possible. However, we reserve the right to make any errors that may occur on the website and cannot guarantee that all images in a fully accurate way reflect the correct appearance of the products. The pictures should only be seen as illustrations. Image quality may also vary depending on the color settings you have on your computer.
Payment options
The payment option that can be offered is Swish.
Minimum order value SEK 400. Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act*
Personal information
When you place an order with us, you agree that we use and store your information in order for Limo AB's operations to provide you with the service that you as a customer can expect from us.
We handle your data in accordance with the Data Protection Regulation (GDPR).
Limo Linatex Molystria AB (556617-3133) is responsible for the personal data.
The information we store in our customer register is name, postal address, telephone number, e-mail, IP number and social security number. The purpose is for us to be able to deliver your goods and handle customer service to you after your purchase. And enable you to send information on news or offers.
If / when you contact us, your email will be saved so that we can go back and see history and help you if needed.
Limo AB never resells your information to 3rd parties.
We only save the data for as long as it is necessary.
You always have the opportunity to get an excerpt of what information we have saved about you. Then you send a written signed request for it to our address below:
Limo Linatex Molystria AB
Navestadsgatan 42
SE-603 66 Norrköping, Sweden
Dispute
Any disputes are resolved primarily in discussion with us, we want you to be 100% satisfied! We follow the General Complaints Board's recommendations for your safety.
